Please select the proper Answer

1. What is the normal IRQ assignment for the floppy drive?

   1.   ?    5
   2.   ?    6
   3.   ?    7
   4.   ?    8

2. The RAM banking formula is:

   1.   ?    the width of the address must equal the width of the expansion bus
   2.   ?    the total number of IRQs must equal the width of the expansion bus.
   3.   ?    the width of the external bus must equal the width of any bank in bits.
   4.   ?    the width of the address bus must equal the width of any bank in bytes

3. 
   What type of cable is shown

   1.   ?    EIDE Hard Drive
   2.   ?    IDE Hard Drive
   3.   ?    SCSI Hard Drive
   4.   ?    Floppy Drive

4. 
   What is this connection

   1.   ?    serial
   2.   ?    video
   3.   ?    game port
   4.   ?    parallel

5. The standard EIDE connection is ____ pins

   1.   ?    40
   2.   ?    80
   3.   ?    34
   4.   ?    56

6. The standard ATX motherboard, will allow how many EIDE devices

   1.   ?    6
   2.   ?    5
   3.   ?    4
   4.   ?    2

7. Your customer wants to add more RAM. What must you find out first?

   1. How much RAM is in the PC now
   2. What type of PC is this for
   3. What is capacity of the Hard drive.
   4. How much does the customer want to spend
   Check Answer(s)

8. 
   What are the two types of slots pictured

   1.   ?    ISA in Red and PCI in blue
   2.   ?    AGP in Red and EISA in Blue
   3.   ?    AGP in Red and PCI in Blue
   4.   ?    PCI in Red and AGP in blue

9. The fastest type RAM available is

   1.   ?    DRAM
   2.   ?    SRAM
   3.   ?    SDRAM
   4.   ?    RAMBUS

10. 
    What type of socket is pictured

    1.   ?    AGP
    2.   ?    CPU Slot A
    3.   ?    CPU Zif socket
    4.   ?    PCI Socket

11. The standard parallel printer port has _____ pins.

    1.   ?    25
    2.   ?    9
    3.   ?    36
    4.   ?    80

12. 
    What type of cable is pictured

    1.   ?    NIC
    2.   ?    Video
    3.   ?    Serial
    4.   ?    Parallel

13. Your customer reports that her computer will not turn on at all. What is your first question?

    1.   ?    When was the last time it worked?
    2.   ?    Is it plugged in?
    3.   ?    Is the monitor turned on?
    4.   ?    Can you hear the fan?

14. IRQ 13 is reserved for the ________

    1.   ?    Parallel printer
    2.   ?    Math Co-processor
    3.   ?    Primary Hard Drive
    4.   ?    Keyboard

15. How many floppy drives can a standard PC have?

    1.   ?    6
    2.   ?    Unlimited
    3.   ?    1
    4.   ?    2

16. Your customer reports that his PC continuouly re-boots. What could be the problem.

    1.   ?    Video Driver
    2.   ?    PC not getting sufficient power
    3.   ?    Keyboard disconnected
    4.   ?    No Ram

17. You send a new technician to a customer's site to replace a hard drive, of a larger size. What is the first thing that you instruct the technician to do.

    1.   ?    Give the customer the invoice, and wait for payment
    2.   ?    Shut the system off
    3.   ?    Back the system up.
    4.   ?    Replace the drive.

18. Your new technician assembles a PC, and when powered up, the floppy drive light stays on. Why?

    1.   ?    Defective Floppy Drive
    2.   ?    Defective Motherboard
    3.   ?    Floppy data cable is on backwards.
    4.   ?    Floppy power cable is on backwards.

19. Which IRQ is assigned to the System Timer

    1.   ?    6
    2.   ?    7
    3.   ?    0
    4.   ?    1

20. 
    What type of connectors are pictured?

    1.   ?    EIDE
    2.   ?    SCSI
    3.   ?    Molex Power Cable
    4.   ?    Floppy ribbon

21. A dot matrix printer, has two basic pin configurations. What are they

    1.   ?    9 and 24
    2.   ?    9 and 18
    3.   ?    18 and 24
    4.   ?    64 and 128

22. There are basically two types of printers. What are they?

    1.   ?    Color & Black and White
    2.   ?    Laser & Ink Jet
    3.   ?    Bubble Jet & Ink Jet
    4.   ?    Impact & non impact.

23. The distance between phosphors of the same color measured in mm. What is this a definition for?

    1.   ?    Horizontal Refresh Rate
    2.   ?    Dot Pitch
    3.   ?    Color Depth
    4.   ?    Video Memory

24. Your customer complains that she must clean out the nozzles on her ink jet printer every day.
    What could be the problem?

    1.   ?    The Printer is defective
    2.   ?    One or more of the Print cartridges needs to be changed
    3.   ?    The printer is not being shut down properly.
    4.   ?    Nothing, it should be this way.

25. 
    What type of connection is shown.

    1.   ?    Fire Wire
    2.   ?    USB
    3.   ?    Parallel
    4.   ?    Serial

26. Which battery type suffers from what is known as memory effect.

    1.   ?    Lithium ion
    2.   ?    NiCad
    3.   ?    NiMH
    4.   ?    Copper top

27. What type of fire extinguisher should be used for a computer fire?

    1.   ?    Type I
    2.   ?    Type II
    3.   ?    Class C Rated
    4.   ?    Water

28. 
    Looking at the above photograph, please identify #2.

    1.   ?    PCI Expansion Slot
    2.   ?    ISA Expansion Slot
    3.   ?    EISA Expansion Slot
    4.   ?    PCMCIA Slots

29. 
    Looking at the above Photo, what is #8?

    1.   ?    PCI Slots
    2.   ?    RAM Slots
    3.   ?    CPU Slot A
    4.   ?    AGP Slot

30. 
    Looking at the above picture, what is #6?

    1.   ?    Chip Set
    2.   ?    BIOS Chip
    3.   ?    CMOS Chip
    4.   ?    RAM Chip

31. 
    In the above Photo, what is #5?

    1.   ?    CPU socket #1
    2.   ?    CPU Socket A
    3.   ?    CPU Zif Socket
    4.   ?    Chip Set Socket

32. What type of RAM stick is used in Laptop PCs?

    1.   ?    SIMM
    2.   ?    SODIMM
    3.   ?    DIMM
    4.   ?    SIPP

33. Which of the following are types of video RAM, select 3

    1. SGRAM
    2. VRAM
    3. MRAM
    4. WRAM
    Check Answer(s)

34. Which CPU used Socket 8

    1.   ?    Pentium
    2.   ?    Pentium Pro
    3.   ?    Pentium Celeron
    4.   ?    AMD Athelon

35. Your customer reports that when powering up his PC, the system halts, and displays, Error Code 301.
    What is the problem?

    1.   ?    Serial Card Error
    2.   ?    Keyboard Error
    3.   ?    Memory Error
    4.   ?    Hard Drive Error

36. Your customer reports that their PC is getting an error code 601. What is the problem

    1.   ?    Nothing, there is no 601 error code.
    2.   ?    Floppy Drive Error
    3.   ?    Hard Drive Error
    4.   ?    CD Drive Error

37. Your customer says that they have do not remember the password to get into the system settings. Please choose two ways of correcting this.

    1. Go into Windows Control Panel and select Users, and change the password.
    2. Short the CMOS jumper
    3. Press and Hold CTRL-ALT & Delete Keys, and wait for settings screen to come up.
    4. Remove the CMOS battery.
    Check Answer(s)

38. 
    The photograph above shows a jumper in position on a motherboard. What setting could this be. Please choose 2.
    
    

    1. CPU type setting
    2. On board Audio or Video setting
    3. Hard Drive Capacity
    4. RAM Bank size
    Check Answer(s)

39. From the List below, please select those tools that are necessary for the computer technician.

    1. Screw Drivers
    2. Flash Light
    3. Anti Static wrist strap
    4. Multi Meter
    5. Anti Static Floor mat
    6. Vise Grips
    Check Answer(s)

40. 
    
    Which Port(s) are highlighted in the above photograph?

    1.   ?    Serial
    2.   ?    Parallel
    3.   ?    USB
    4.   ?    Game Port

41. What CPU uses the Slot A

    1.   ?    Intel Pentium Pro
    2.   ?    AMD P6
    3.   ?    AMD Athlon
    4.   ?    Intel Celeron

42. Which DMA channel is reserved for the floppy drive?

    1.   ?    2
    2.   ?    6
    3.   ?    12
    4.   ?    1

43. Which of the following ports are used for the connection of a digital camera? (Choose 2)

    1. USB
    2. Serial
    3. SCSI
    4. IEEE1394 compliant
    5. Port 25
    Check Answer(s)

44. The first step in the laser print process is:

    1. Charging
    2. Cleaning
    3. Developing
    4. Fusing
    Check Answer(s)

45. A printer that prints on both sides of a page, is to have the feature___________

    1. Double sided printing
    2. Multiple printing
    3. Duplexing
    4. Simplexing
    Check Answer(s)

46. Of the following types, the _________________________ printer, moves a heated print head over a transparent colored ribbon to form the image

    1. Dye sublimation
    2. Dot Matrix
    3. Laser
    4. Color Bubble Jet
    Check Answer(s)

47. Your customer reports a paper jam with his laser printer although the paper tray is empty. What could be the problem?

    1. Ink Cartridge
    2. Defective Paper Sensors
    3. Defective In feed rollers
    4. Defective Laser
    Check Answer(s)

48. Which RAID level is not considered to be fault tolerant?

    1. 0
    2. 1
    3. 11
    4. 4
    Check Answer(s)

49. 
    What port(s) are shown in the above photograph?

    1. Serial
    2. Parallel
    3. USB
    4. Firewire
    Check Answer(s)

50. Your customer reports that while her computer boots up, there is nothing displayed on the Monitor.
    What could be the problem? Choose all that apply.

    1. The Monitor is defective
    2. The Monitor's video cable is not connected to the computer
    3. The monitor is not plugged in
    4. The computer's hard drive is defective
    5. The Computer's video card is defective
    Check Answer(s)