A+ General Examination

A+ Examination

Please select the proper Answer

Your system will not boot to the C drive. You put a boot disk in Drive A, however the system will not boot up. What should you do?
1. Try another boot up disk.
2. Replace the floppy drive.
3. Go into the CMOS and change the boot order to A C
4. Replace the hard drive.
What is the maximum number of nodes on a 10Base5 Network
1. 30
2. 100
3. 1024
4. 504
What type of test is used to test Com and Parallel Ports.
1. POST
2. Loop Back
3. Scan Disk
4. CMOS
Your customer calls and wants to know why the computer makes one beep tone when turned on. He wants to know if there is something wrong.
1. This could a video problem. But most likely it is the incorrect driver
2. There is no problem. The one tone signifies that the system has successfully completed the POST test, which is the diagnostic test run at boot up.
3. The Keyboard has an error. Try unplugging it, and then reconnect.
4. This tone indicates that the mouse connection and keyboard connections are reversed.
Connectors P8 & P9 indicate what type of Motherboard
1. There is no such connectors.
2. AT
3. ATX
4. ATZ
The chip that controls the systems Interrupts is:__________________
1. 8024
2. 8258
3. 8259
4. 8042
When servicing a dot matrix printer, you can get burned by:
1. The photo sensitive drum
2. The Print Head
3. The Fuser Assembly
4. The Platen
In order for a device to use plug and play, the following must be present.
1. P&P Bios, P&P Operating system.
2. P&P Device
3. P&P Device, Operating system, and BIOS
4. P&P operating system, bios, cmos, and driver
Of the below list, what is the most dangerous to PCs and PC components.
1. EMI
2. EDI
3. ESD
4. ESS
An RS232 port can support which of the below listed devices.
1. Printer
2. SCSI External CD Drive.
3. External Modem
4. Parallel Zip Drive.
Paper jams, in a laser printer, can be caused by: (choose all the apply)
1. Wrong Paper weight
2. Dirty Printer
3. Low Toner
4. Paper In feed rollers are worn
The recommended maximum length of an RS232 serial connection is
1. 25 Feet
2. 10 Feet
3. 50 Feet
4. 100 Feet
What is the result if pin 34 is damaged on the floppy controller.
1. Nothing, this is ground.
2. The floppy disk cannot be written
3. The floppy drive cannot read a floppy disk
4. The system will recognize a new floppy disk when inserted.
Where is the boot order setting changed.
1. Windows: Control Panel: System; Device manager.
2. Windows: Control Panel: Add or Remove Hardware, and check Radio button for which device boots first.
3. BIOS
4. Windows; My Computer; Right click; Properties, Startup Tab.
Your computer has two connections, labeled, P8 & P9. What are those connections for?
1. The ATX Power connections.
2. SCSI Connectors.
3. The EIDE Connectors.
4. The older AT Power Connectors.
What type of fire extinguisher would you use on a computer fire.
1. Type A
2. Type B
3. Type C
4. Type D
What is a post card used for?
1. A greeting sent via mail
2. An expansion card to allow more Printer & Serial Ports
3. An expansion card for converstion of PCMCIA devices to work on Desktop computers
4. PC Diagnostic
Your customer has added a new sound card to his PC, and sets the IRQ to IRQ9. Is this correct.
1. Yes, 9 is open
2. No, 9 is not open
3. No, 9 is cascaded with 2, and the system will likely freeze up.
4. No, 9 is used for the Math Co Processor.
The ISA Expansion but, can have two different sizes, which are:
1. 8 bit and 16 bit
2. 16 Bit and 32 Bit
3. 32 Bit and 64 Bit
4. 64 Bit and 128 Bit
Which of the following statement is correct:
1. The computer receives DC Power and distributes AC Power
2. The computer receives AC Power and distributes AC power
3. The computer receives DC power and distributes DC power.
4. The computer receives AC power and distributes DC power.
Your customer calls and states that their PC cannot hold the date and time. What do you think may be the problem.
1. Bad BIOS
2. Bad CMOS
3. Bad CMOS Battery
4. OS Corrupted.
What is the 8042 chip used for
1. Keyboard controller
2. IRQ Controller
3. DMA Controller
4. Video Controller
Your customer calls and states that his PC does not power on, although the lights on the computer are on, and he can hear the FAN running. What is your first diagnostic step?
1. Is the Monitor connected.
2. Replace the video card
3. Replace the monitor
4. Test the system with another monitor.
In order for Plug N Play to operate, what factors must be in place.
1. 1. Plug N Play BIOS
  2. Plug N Play Printer
  3. Plug N Play RAM
2. 1. Plug N Play BIOS
  2. Plug N Play Device
  3. Plug N Play OS
3. 1. Plug N Play OS
  2. Plug N Play Device
  3. Plug N Play Printer
4. 1. Plug N Play BIOS
  2. Plug N Play Device
  3. Plug N Play CMOS
Your customer calls and says that an employee, has put in a password, and they cannot activate the system. You have determined that the password was set in the BIOS. How will you solve this problem?
1. Re-Install the operating system
2. Change the BIOS Chip
3. Short the CMOS Jumper.
4. Go into the Control Panel, Users, and change the password.
Your customer calls, and says that she received the error, "Bad or unreliable RAM located at: 1Z60H223445tZ. What do you suspect is the problem?
1. One RAM stick is bad.
2. All the RAM is bad
3. The CMOS battery is not working.
4. The OS or application program is corrupt.
Your customer's dot matrix printer continues to jam when printing forms, but not when printing on regular paper. What do you think the problem is.
1. Forms not fed from the bottom slot.
2. Not the correct ribbon.
3. Head gap adjustment.
4. Platen gap adjustment
What is an electrical spike?
1. A decrease in electrical energy.
2. A decrease in direct current
3. An unexpected increase in electrical current.
4. There is no such thing.
What is a common CDRW speed.
1. 32X16
2. 32X166
3. 32X18X16
4. 4X16X24X32
The sound card is usually assigned to IRQ ___________.
1. 3
2. 12
3. 14
4. 5
Which of the following are AMD processors. (choose all that apply)
1. Celeron
2. Athlon
3. P4
4. Duron
Which of the following processors runs at 100 Mhz Motherboard speed.
1. Pentium Pro
2. Pentium III 550 Mhz
3. Pentium II 450 Mhz
4. Pentium 4
How is electrical current measured?
1. Volts
2. Amps
3. AC
4. Ohms
What is electrical continuity?
1. If there is a connection or not.
2. No Connection
3. DC
4. Connection in AC
How is electrical resistance measured?
1. Amps
2. Volts
3. Ohms
4. Mhz
When replacing a power supply in your customer's PC, what is the most important thing that you need to know?
1. Form Factor
2. Watt rating
3. Physical Size
4. Volt rating
In the prevention of ESD, what is not one of those ways?
1. Wearing a grounding wrist strap
2. Use of an anti static mat.
3. Touching the metal of the case
4. Wearing sneakers
What is the most dangerous to PC equipment?
1. EMI
2. ESD
3. EDI
4. ATX
When recommending a surge suppressor, what specification is important regarding the unit?
1. Max Surge Volts
2. Cable length.
3. Clamping Voltage
4. Number of outlets.
What is the basic household current in the US?
1. 115 volts
2. 220 volts
3. 440 volts
4. 80 volts.
When servicing a monitor, you should:
1. Use a grounding strap attached to the monitor.
2. There is nothing to service. Don't service monitors.
3. Unplug the monitor, but do not use a grounding strap.
4. Use a grounding strap, unplug the monitor, and use a grounding mat.
The best way to protect your computer from ESD while in operation, is:
1. Shut the PC off, and don't use it.
2. A standby UPS
3. An on line UPS
4. A surge surpressor.
Any individual 1 or 0 is a:_________
1. Byte
2. Bit
3. Word
4. One Word
8 Bits is a ______
1. Byte
2. Megabyte
3. Bit
4. Word
One Megabyte is_________________ bytes.
1. 1,024
2. 2,048
3. 1,048,576
4. 1,000,000
What is the standard for Parallel Printing:
1. IEEE1394
2. IEEE802.1
3. IEEE1284
4. IEEE1396
In a dot matrix printer, what forces the pins from the printhead?
1. The printhead spring
2. Solenoid
3. Magnet
4. Fuser Unit
What are the advantages of a Dot Matrix Printer. (Choose all that apply)
1. Speed
2. Print Multi Part Forms
3. 132 Column width report
4. High Quality
Your customer calls and says his dot matrix printer has constant paper jams. What may be the problem. Choose all that apply.
1. Paper not correct weight
2. Paper not loaded properly
3. Head Gap Adjustment
4. Print Head missing pins.
What colors does the Ink Jet Printer use? (Choose all that apply)
1. Black
2. Red
3. Magenta
4. Blue
5. Cyan
6. Yellow
7. White